Here you will find answers to the questions most frequently asked by our customers
1. About the Product
How does Potrem work?
Creating your custom portrait is simple: upload your photo, choose a style (canvas, modern metal prints, etc.), and place your order. Our artists will transform it into stunning art.
What styles do you offer?
We offer classic canvas portraits, sleek metal prints, and modern art styles tailored to your vision.
Can I preview my portrait before it’s printed?
Yes! We send you a digital preview for approval, and revisions are free until you’re satisfied.
2. Ordering Process
How do I place an order?
- Visit our website, upload your photo, select the style and size, and complete the checkout process.
Can I customize my order further?
Absolutely! If you have special requests (background changes, color preferences), let us know in the order notes.
What if I upload a low-quality photo?
Our team will contact you if your photo needs improvement for the best results.
3. Shipping & Delivery
How long does it take to receive my portrait?
- USA/Canada: 5–10 business days (standard).
- Express options: 3–5 business days.
Do you ship internationally?
Yes! We ship worldwide. Shipping times vary by location.
What happens if my package is damaged during delivery?
Please contact us immediately with photos of the damage. We will replace your product at no additional cost.
4. Payment & Discounts
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and installment plans via Klarna.
Do you offer discounts?
Yes! Join our mailing list for exclusive offers and promotions.
Is payment secure?
Your payment information is 100% secure with our encrypted payment gateway.
5. Returns & Customer Satisfaction
What if I’m not satisfied with my portrait?
We offer unlimited revisions until you’re thrilled with the design.
Can I return a custom portrait?
Since our products are custom-made, we don’t accept returns. However, we are committed to making things right if there’s an issue.
How do I request a revision?
Simply reply to your preview email with your feedback, and we’ll make the adjustments.
6. General Questions
What makes Potrem unique?
Each portrait is crafted by professional artists who ensure attention to detail, quality, and uniqueness.
What file types can I upload?
We accept JPG, PNG, and PDF. For best results, provide a high-resolution image.
How do I contact support?
Reach out to us at support@potrem.com or via our contact form.