Here you will find answers to the questions most frequently asked by our customers
Covid-19 Related Questions
Please check updates here for how your orders may possibly be affected due to the spread of Covid19 and the subsequent measures.
Are you still open for business and accepting orders?
Yes, we are accepting orders as normal. We are there, making sure your memories are brought to life as you continue to receive your treasured gifts on time.
Will deliveries be affected?
In general, we’re still delivering as normal where possible. However, due to governments measures, some deliveries are taking a little longer than we’d like. If your orders have been shipped in the last week and not yet delivered, these maybe held at the borders, but will be definitely delivered in the coming days.
Majority of our orders are being delivered on time, but please do allow a few extra days for delivery.
What safety precautions are you taking?
Our shipping partners have confirmed that they are following Government advise and reducing contact when delivering parcels.
If you need to sign for a parcel, the driver will follow social distancing guidelines to keep you both safe. This could involve leaving the parcel on your doorstep and waiting for you to collect it, before signing for you or taking a picture of the parcel left at your doorstep or a safe place.
We are following the Government guidelines as the situation evolves. The safety of our customers continues to be our top priority.
Order Delivery Related Questions
Please check this section for more information about delivery methods, production time frames, and other related queries.
Do you send out invoices with parcels?
Nope! We don’t include anything to do with prices in the delivery, this is because most of our customers place their orders as gifts!
You should receive a copy of the invoice on the order confirmation email after submitting your order.
Do you ship abroad?
We currently cover markets in the UK, Europe and the Americas.
However, if you wish to ship your order to another part of the world, contact us, and we will be able to provide a quote accordingly. Please note, it’s always best to check with us before processing your order to avoid any disappointment.
How do I track my Order Status?
Once your order has been placed, you will receive an email with information about your order.
Click on "Track my order" status from the email confirmation.
How long will it take for you to deliver my order?
Each personalized painting is hand-painted, making the production time frame vary for all orders placed. Our suggested time frame to dispatch an order is 3 to 10 days.
To keep you updated - you’ll receive an email from us as soon as your order is on the way!
For more information on Shipping and Delivery or if you have any concerns please do not hesitate to get in touch.
Order Received, but I have a question...
Please read this section for steps to resolve any queries you may have about your delivered orders
What do I do if I make a mistake on my order?
When placing your order, a disclaimer will appear during checkout to remind you to verify the information and your creation you have completed to submit your order.
If you need the customization changed on the order after you have placed it, please contact us with your order number and the item that is incorrect. If the order has not already been started, we can happily adjust your changes for you at no extra charge. This must be done in 24 hours from placing the order.
I am not happy with the quality, what next?
We aim to provide high quality products for all our customers, however in case you are not happy with your order we will always consult with you to understand more.
Please see our shipping & returns for further information: