This Privacy Policy explains how Potrem (“we”, “our”, or “us”) collects, uses, and protects your information when you use our website and services.
1. Information We Collect
We collect personal information you provide when you:
- Place an order
- Subscribe to our newsletter
- Fill out a form or contact us
Information may include:
- Name
- Email address
- Shipping & billing address
- Payment details (processed securely via third parties)
- Uploaded images or customization requests
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Personalize your shopping experience
- Send updates and marketing emails (if you opt in)
- Improve our website and services
We do not sell your personal information to third parties.
3. Cookies & Tracking
We use cookies to:
- Analyze site traffic
- Track conversions (e.g., Meta Pixel, Google Analytics)
- Save your preferences and improve user experience
You can choose to disable cookies in your browser settings.
4. Data Sharing & Security
Your information is shared only with trusted third-party services such as:
- Payment processors (e.g., Shopify Payments, PayPal)
- Shipping and logistics platforms
- Email marketing providers (e.g., Klaviyo, Mailchimp)
We use secure encryption protocols (SSL) and limit access to personal data.
5. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Withdraw consent for marketing emails
- Contact us regarding any concerns
To make a request, email us at hello@potrem.net
6. Children's Privacy
Our website and services are not intended for children under 13. We do not knowingly collect data from minors.
7. Policy Updates
We may update this Privacy Policy at any time. Changes will be posted here with a revised effective date.
8. Contact
If you have any questions about this policy, please contact:
Potrem – By Eliacin
Email: hello@potrem.net
Thank you for trusting Potrem with your memories and your privacy.
